30-day returns
Most physical items may be returned within 30 days of delivery, unused and in original condition and packaging, with all parts included.
Cancellations
Contact us right away at help@onestoremart.com or +1 903-566-0101. Unshipped orders can be cancelled for a full refund.
Non-returnable items
- eGift cards and software codes after delivery.
- Opened supplements, patches, personal care items and pet food or supplements.
- Used, damaged or incomplete items.
- Final-sale items.
Damaged or wrong items
Let us know within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including return shipping.
How to return
- Email help@onestoremart.com with your order number and the items to return.
- We'll reply within one business day with a return authorization and instructions.
- Pack items securely and ship with tracking.
Please wait for authorization before shipping. Unless the return is due to our error, return shipping is your responsibility and original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we'll email you. Approved refunds go to your original payment method within 5–10 business days; your bank may take longer to post them.
Exchanges
To exchange, return the item for a refund and place a new order.
Gifts
Gift items shipped directly to you are refunded as store credit. Other refunds go to the original purchaser.
Contact
Questions about this policy? Contact One Store Mart:
Phone: +1 903-566-0101
Email: help@onestoremart.com
See the Contact page for our mailing address and hours.